Return and refund policy
Thank you for choosing Brewzr 3D Printing for your 3D printing needs. We strive to provide you with the best quality products and services. However, we understand that there may be situations where you need to request a refund. Please read our refund policy carefully before making a purchase.
**1. Eligibility for Refund:**
– Refunds are only applicable for products that are damaged, defective, or do not meet the specifications as described on our website.
– Customized or personalized products may not be eligible for a refund.
**2. Timeframe for Refund Request:**
– You must notify us of any issues with your purchase within 1 day from the date of delivery.
– Refund requests made after the specified timeframe may not be considered.
**3. How to Request a Refund:**
– To request a refund, please contact our customer support team at [email protected] with your order number, a description of the issue, and supporting evidence such as clear photos of the damaged or defective product.
**4. Evaluation and Approval:**
– Our team will review your refund request and may request additional information.
– Once your request is reviewed, we will notify you of the approval or rejection of your refund.
**5. Refund Process:**
– If your refund is approved, it will be processed within 4 business days.
– The refund will be issued to the original payment method used for the purchase.
**6. Non-Refundable Items:**
– Shipping costs are non-refundable.
– Any fees associated with payment processing are non-refundable.
**7. Cancellation Policy:**
– Orders can be canceled within 4 hours of purchase. Once the production process has started, cancellations may not be possible.
**8. Changes to Refund Policy:**
– We reserve the right to modify or update our refund policy at any time. Changes will be effective immediately upon posting on our website.
By making a purchase from Brewzr 3D Printing, you acknowledge and agree to the terms of our refund policy. If you have any questions or concerns, please contact our customer support team.
Thank you for choosing Brewzr 3D Printing